Service details
Locate the fault: cistern, pan or drain
Start by identifying where the symptom appears. A cistern may run continuously, refill slowly or fail to flush; water may show at a supply connector, beneath the cistern or around the pan; a blockage may affect only the bowl or several nearby fixtures.
- Cistern does not refill or keeps running
- Flush control moves but does not operate
- Clean water at a supply or cistern joint
- Bowl level rises, drains slowly or backs up